These terms and conditions ("Terms") outline the use
of the online food delivery services provided by BOXFOOD ("we,"
"our," or "us") through the BOXFOOD website and mobile
application (collectively, the "Platform"). By accessing or using the
Platform, you agree to comply with and be bound by these Terms. If you disagree
with any part of these Terms, please refrain from using the Platform.
1. Online Food Delivery Service
1.1 BOXFOOD is an online platform that enables Users to place
orders for food items from various restaurants ("Participating
Restaurants") for delivery.
1.2 Users can browse menus, select items, and place orders
through the Platform. The orders will be fulfilled by the respective
Participating Restaurants.
2. Payments
2.1 All payments for orders placed through the Platform will be
processed by Razorpay ("Payment Processor"), our third-party payment
gateway provider.
2.2 Users are required to provide accurate and complete payment
information to the Payment Processor. By submitting payment details, Users
authorize BOXFOOD and the Payment Processor to charge the specified amount for
their orders.
2.3 BOXFOOD is not responsible for any errors, fees, or charges
imposed by the Payment Processor. Users are advised to review the Payment
Processor's terms and conditions for more information.
3. Delivery
3.1 BOXFOOD will make reasonable efforts to ensure the timely
delivery of orders. However, delivery times may vary based on factors beyond
our control.
3.2 Users are responsible for providing accurate delivery
addresses and contact information. BOXFOOD will not be held liable for any
delays or unsuccessful deliveries due to inaccurate information provided by
Users.
4. Order Changes,
Cancellations, and Refunds
4.1 Users may request changes or cancellations to their orders
before they are accepted by the Participating Restaurant. Once an order is
accepted, modifications or cancellations may not be possible.
4.2 Refunds for cancelled orders or issues with food quality
will be processed according to the Participating Restaurant's refund policy.
5. User Responsibilities
5.1 Users agree to use the Platform solely for lawful purposes
and not to engage in any fraudulent or unauthorized activities.
5.2 Users agree not to disrupt or interfere with the functioning
of the Platform or its associated systems.
6. Intellectual Property
6.1 The content and materials on the Platform, including text,
graphics, logos, and images, are owned by or licensed to BOXFOOD and are
protected by intellectual property laws.
7. Limitation of Liability
7.1 BOXFOOD shall not be liable for any direct, indirect,
incidental, special, or consequential damages arising from the use of the
Platform or services provided by Participating Restaurants.
8. Governing Law and Dispute
Resolution
8.1 These Terms shall be governed by and construed in accordance
with the laws of [Your Jurisdiction]. Any disputes arising from these Terms
shall be subject to the exclusive jurisdiction of the courts in [Your
Jurisdiction].
9. Modifications
9.1 BOXFOOD reserves the right to modify or update these Terms
at any time. Users will be informed of material changes through the Platform.
By accessing or using the BOXFOOD Platform, you acknowledge that
you have read, understood, and agreed to these Terms. For any questions or
concerns regarding these Terms, please contact us at boxfoodin@gmail.com
BOXFOOD REFUND POLICY
This Refund Policy ("Policy") outlines the guidelines and procedures for refunds related to orders placed through the BOXFOOD website and mobile application (collectively, the "Platform"). By placing an order through the Platform, you agree to comply with this Policy.
1. Refund Eligibility
1.1 Refunds may be considered in the following situations:
a) Order Cancellation: Refunds for cancelled orders will be processed according to the cancellation policy of the Participating Restaurant. If an order is cancelled before it is accepted by the Participating Restaurant, a refund may be issued.
b) Quality Issues: If the food item received is materially different from the description or is of unsatisfactory quality, a refund may be provided at the discretion of BOXFOOD and the Participating Restaurant.
1.2 Refunds will not be granted in the following situations:
a) Change of Mind: Refunds will not be provided for orders where the User has simply changed their mind.
b) Incorrect Address: If delivery is unsuccessful due to an incorrect or incomplete address provided by the User, no refund will be issued.
c) Failure to Accept Delivery: If the User fails to accept the delivery at the specified address, no refund will be provided.
2. Requesting a Refund
2.1 To request a refund, Users must contact BOXFOOD customer support within [X] hours of receiving the order. The request must include the order number, details of the issue, and any supporting evidence such as photographs.
2.2 BOXFOOD reserves the right to request additional information and documentation to evaluate refund requests.
3. Refund Process
3.1 Once a refund request is received, BOXFOOD will review the request and collaborate with the Participating Restaurant to assess the situation.
3.2 If a refund is approved, it will be processed within [X] business days using the original payment method used for the order.
4. Partial Refunds
4.1 In some cases, a partial refund may be granted based on the specific circumstances of the issue. The amount of the partial refund will be determined by BOXFOOD and the Participating Restaurant.
5. Contact Us
5.1 For refund requests, questions, or concerns, please contact our customer support team at boxfoodin@gmail.com. Please provide the order number and detailed information about the issue.